Our Rolex team

At Henne Jewelers, we pride ourselves on providing Pittsburgh with top customer service and carrying on the incredible legacy begun by Rudolf J Henne in 1887. Every member of the Henne team is committed to helping clients find the Rolex timepiece ideal for the occasion and based on the wearer’s style.

Whether a client already owns numerous watches or is looking to purchase their first Rolex, the Henne team carries an intimate knowledge of the Rolex brand and combines that expertise with a love for serving their customers. We have a dozen Rolex advisors ready to serve customers. The sales associates, watchmakers, and service coordinator regularly attend Rolex-provided training and continuing education, to ensure that the experience we provide to Pittsburgh watch lovers is a direct extension of the legendary Rolex brand.

Fourth-Generation Owner & President John G. Henne

"When I began leading my family’s business, becoming an Official Rolex Jeweler was a top priority for me. We work with a lot of companies in the industry. Rolex is the pinnacle of excellence in every respect. Their attention to detail and perfection really comes through. You can see it across the board with the company, certainly in the product which is most important, but it translates to their advertising, the customer service, and every touch point we have with them along the way. I am so proud to represent such a fine brand in Pittsburgh for 25 years and counting."

"One of the aspects I love most about Rolex watches is their sentimental value. I love the stories I hear from customers about buying their first one. They remember where they were and what occasion they were celebrating. A Rolex watch is a special piece that can really mark milestones in someone's life.

They also make amazing family heirlooms. I wear a different Rolex watch for each of our sons, with the intention of passing them on when they reach adulthood. I hope that when they wear their Rolex timepiece that I chose specifically for them, they will remember our family, values, and our relationship.

Our team finds such joy in helping customers find a timepiece and caring for that watch for years as a Rolex Authorized Repair Center, from repairs to complete overhauls of family heirlooms. Henne customers deserve excellence, and Rolex delivers unmatched quality and value." - John Henne

Rolex Training & Continuing Education at Henne Jewelers

Henne team members are committed to serving our Pittsburgh clients with the highest levels of customer service, which means having an intimate knowledge of the Rolex brand.

All new team members follow a comprehensive onboarding process to acclimate them to our store, culture, jewelry, and the brands we sell. They spend an extensive amount of time shadowing another associate before they can be fully responsible on their own, and Rolex is the last step. It generally takes a sales associate more than a year to earn their own set of keys to the Rolex case. Longer-tenured employees also have regular trainings and continuing education opportunities regarding Rolex.

Henne Jewelers currently has a dozen Rolex advisors who are experienced, knowledgeable, and invested in helping you find the Rolex timepiece of your dreams.

Visit Henne Jewelers

We are located on Walnut Street in Shadyside, in the East End of Pittsburgh. We welcome walk-ins but suggest scheduling an appointment to ensure the best customer service. Whether you live locally, received a recommendation from a Henne customer, or are passing through the Pittsburgh region, we invite you to visit our newly renovated showroom. Our Rolex team looks forward to providing a personal and extraordinary experience from start to finish.